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As your financial partner, Incredible Bank uses a variety of tools to protect your confidential information. Despite our best efforts, identity theft and fraud continue to be one of the fastest growing crimes in our country and one of the top customer concerns.

Special information: Equifax data breach

Equifax recently announced a data breach that impacted as many as 143 million U.S. consumers. If you have a credit report, there's a good chance your personal information was compromised. If you, like many others, are concerned about the breach, please see our FAQs to learn more about how to protect yourself.

Read our FAQs

Is IncredibleBank's Online Banking system secure?

Our Online Banking system is secure. In fact, our Online Banking customers are required to use a web browser with one of the highest forms of encryption available for today's popular web browsers. This means that information passing from your computer to our server is scrambled, making it virtually impossible for anyone to access your account information. Our Online Banking system uses Multifactor Authentication, which protects against phishing, pharming, and dictionary attacks, as well as keystroke logger viruses. This system protects against online fraud by providing an additional end-user authentication factor beyond the customer ID and password. Multifactor Authentication works by recognizing the computer terminal that you use most frequently. Our system will recognize if you are not using that computer, and may ask you to answer a series of security questions that you had set up when you initially signed up for Online Banking.

Why does the system "time out" occasionally?

For your protection, the Online Banking system automatically disconnects after 10 minutes of inactivity.

Can I access Online Banking from any computer?

You can access your IncredibleBank accounts anywhere you have internet access and a web browser that supports 128-bit encryption. In order to view your accounts you may be required to answer a series of security questions that you had set up when you initially signed up for Online Banking.

As an IncredibleBank customer, how can I ensure that my identity is protected?

Phishing is an internet criminal activity which attempts to fraudulently acquire sensitive information such as usernames, passwords, and credit card details. Phishing is typically carried out by email, often directing users to give personal and confidential information at a legitimate-looking website. Different approaches include reasons such as but not limited to:

  • "We're updating our records"
  • "We've identified fraudulent activity on your account"
  • "Valuable account and personal information was lost due to a computer error"

Never provide personal identifying information in response to an unsolicited request. IncredibleBank will never ask or solicit you for any information pertaining to your password(s) or debit/credit card(s). If you suspect that your have been the victim of fraudulent internet activity, contact IncredibleBank at , and the Federal Trade Commission online , or by calling 1-877-IDTHEFT.

How to Protect Yourself

The Federal Deposit Insurance Corporation (FDIC) produced a multimedia presentation to help consumers protect themselves from identity theft. The presentation gives information on ways our customers can secure their computers and protect themselves from identity theft, along with information on what to do if you are a victim of identity theft. Click here to view the presentation.

How to Secure Your Smartphone

The Federal Communication Commission developed a tool to help smartphone owners protect themselves against mobile security threats. To use this tool, click here . Choose your mobile operating system and follow the 10 customized steps to secure your mobile device.

Insights From Trusted Vendors

Click here to learn about how DocuSign is combatting against phishing.

For more information on protecting yourself against fraud, check out these helpful links to learn more. 

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