
Debit Card Management
Enrollment & Setup
Creating an IncredibleBank Mobile Account
Complete these steps to set up the mobile app. You can create an IncredibleBank Mobile account whether you have an online banking account or not!
- When the Secure your account screen appears, complete the form details to set up two-factor authentication.
- After entering the details, select Next.
- Enter the verification code sent from the app. If you do not want to receive the code via SMS, select Get your code another way for alternative methods.
- Select Verify.
- Select OK.
Enroll in Electronic Documents
- From the dashboard, click the Documents button.
- Confirm your email address is correct as displayed.
- Review the disclosure.
- Click the box to agree to the terms.
- Click Enroll Now.
- Click OK on the Enrollment Confirmation pop-up.
- From the dashboard, click the Documents button.
- Click Sign Up/Changes.
- Select accounts to enroll, or deselect accounts to unenroll.
- Click Save Settings.
- If eCommunication Service agreement appears, scroll to the bottom and click I agree.
Customizing the Dashboard
Managing Accounts
- Select an account from the Accounts section on the dashboard.
- Select Settings.
- Select Rename.
- Type the new name in the text box, and then select Save.
- Select an account from the Accounts section on the dashboard.
- Scroll down to view account details.
Navigation & Features
- Select the main menu.
- Click the plus next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the second profile.
- If prompted, answer the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a PIN for the new profile.
- Select the main menu.
- Select Switch next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the additional profile.
- If prompted, complete the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a PIN for the new profile.
- Select the main menu.
- Next to the current username, select Switch.
- Select the profile you want.
- Enter the PIN or use the fingerprint authentication if prompted.
- Select the main menu.
- Select Switch.
- Click minus at the bottom of the list.
- Select Remove.
Starting and Viewing Support Conversations
Accessibility Feature
Feature | Explanation |
---|---|
Google TalkBack Support | Supplementary audio feedback and alternative content descriptions available for use with TalkBack. |
Keyboard navigation | Alternative user interface controls available for keyboard navigation. |
Large text mode |
Larger text available for easier viewing.
|
Minimum touch area size | Touch targets conform to Android™ accessibility recommendations. |
Feature | Explanation |
---|---|
Apple® VoiceOver | VoiceOver helps users navigate the app by presenting auditory descriptions of screen content. Banno Mobile has some VoiceOver integration and is working on expanding this integration even more. |
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Reordering Checks
- Select the main menu, and then select Accounts.
- Select an account.
- Select Reorder checks.
- Follow the on-screen prompts to make your style selections, view pricing and complete your order.
Credit Card Access
We use an external link to take you to our credit card controls.
Go to the main menu and select Credit card access. This will open a separate window were you can enter your ID and Password for myaccountaccess.com.
Don't have an ID? Enroll by clicking on the main menu in the upper right-hand corner and follow the on-screen prompts.
Open New Deposit Account
Situation | Steps |
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Starting from the main menu |
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Starting from the Dashboard |
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Apply for Home Loan
Situation | Steps |
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Starting from the main menu |
Select the main menu.
Select your user name.
Select Open an account.
Select Mortgage Loan Apply Now.
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Starting from the Dashboard |
Find the Accounts card on the Dashboard, select "..."
Select Open an account.
Select Mortgage Loan Apply Now.
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How to Use the ATM Locator
- Click on the menu icon
- Click Support
- Click Location
Moving Money
Transferring Between Accounts
- Open the app menu and select Transfer.
- Select Make a transfer. If prompted, answer the security question and select Submit. If not, continue to the next step.
- Select the account you want to transfer funds from, and then select the account you wish to have the funds transfer to.
- When transferring to a loan, you may choose to make the transfer as a principal-only or regular payment – access this feature under "More options" when the loan account is listed as the "to" account.
- Enter the transfer amount.
- Choose a situation and follow the corresponding steps.
Situation Steps Creating a one-time transferSelect Submit.For one-time immediate, internal transfers, you can add a memo line:- Select More options.
- Select the Memo.
- Complete the memo – up to 20 characters.
Creating a one-time scheduled transfer- Select More options.
- Select the Date field.
- Select a date for the transfer if you want something other than the soonest available default.
- Select Submit.
Creating a recurring transfer- Select More options.
- Select the Date field.
- Select a date for the repeating transfer to start.
- Change the Frequency field.
- Select Submit.
Modify a recurring transfer - Select Transfer.
- Select the recurring transfer you wish to edit.
- Complete your updates and select Save.
Adding an account for external transfers
- Select Transfers from the main menu.
- Select External account from the Transfers screen.
- Complete the Account name, Routing no., Account no., and Account type fields on the Add external account screen.
- Select Submit. A message appears saying that two small deposits have been sent to the account and will arrive in three to five days.
- Select OK.
- Obtain the small deposit amounts from the external account and come back to verify your deposit amounts to activate the external account for transfers.
Depositing a Check
Video: Mobile Deposit
- Tap Deposit from the menu.
- Select Deposit a Check and enter the amount.
- Tap Continue.
- Select the account you would like to deposit funds to. The Check Front capture screen appears.
- Center the check front in the capture screen, tap the screen to capture, and hold your device steady while the auto focus completes. After a short wait time, a preview screen appears.
- Tap Continue.
- If necessary, tap Retake to replace your capture with a new one.
- Use the same method to capture the check's other side, and then tap Continue. Your deposit information appears.
- Tap Submit.
- Go to the Payments screen and tap the plus sign next to Payees.
- Tap the type of payee to add.
- Company
- Person
- Enter the form information and tap Continue or Submit when finished.
- Select the menu, and then select Payments.
- Select Make a Payment, and then select the merchant or person you would like to pay.
- Select an account to take funds from, and then input the Amount.
- Choose when to send the payment, and then select the desired date (processing date for the payment).
- Choose a situation and follow the corresponding steps.
Situation Steps Choose a date from the list in the Send now section. - Select a date.
- Continue to the next step.
Choose a date by selecting Schedule a date in the Send later section. - Select Schedule a date.
- Select a date from the calendar.
- Select Confirm.
- Set the relevant interval for the Frequency field if a recurring payment is desired.
- Select the desired range for the Starts and Ends fields.
- If desired, include a memo to the payee or a personal comment in the Notes field.
- Review the payment information, and then select Submit.
Edit or End a Recurring Bill Payment
- From the Payments screen, select a payee that currently has a recurring payment configured.
- Select Recurring payment.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a recurring payment - Select Delete.
- Select Delete again to confirm the decision.
- Select OK.
Edit a recurring payment - Select Edit.
- Adjust the payment details as desired.
Edit or Delete a Bill Payee
- Go to the Payments screen.
- Select a payee from the Payees section.
- Select Edit.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a payee - Select Delete.
- When asked to confirm, select Delete again.
- Select OK.
Edit payee information - On the Edit payee screen, change the fields as desired.
- Select Save.
Send Money with Zelle®
Settings & Security
Add or Update a Profile Photo
Update Your Information
- Select the main menu, and then select Settings.
- Select the user profile picture at the top of the screen.
- Choose a situation.
- Select Edit Street Address.
- Select Edit Email.
- Select Edit phone number.
- Make the desired changes, and then select Save.
Recover mobile account access if you have forgotten username or password.
- At the sign-in screen, select Forgot? beneath the Username and Password fields.
- Complete the information in the form, and then select Next.
- Choose situation and follow the corresponding steps.
Situation Steps Not an existing mobile user, but has online banking credentials - Complete the information in the Email and Phone fields.
- Select Next.
Existing mobile user - Enter the two-factor authentication code sent via SMS, and then select Verify.
- Choose a situation and follow the corresponding steps.
Situation Steps Select Sign in Return to the sign-in screen and enter credentials. Select Reset password - Create a new password.
- Select Update.
- Read the user agreement, and then select Accept.
- Create a passcode.
Change User Name
- Select the main menu, and then select Settings.
- Select Security.
- In the Login options section, select Change username.
- When asked for the password, enter it and select Submit.
- Type the new name in the Username field, and then select Save.
A message appears stating that Your username was changed successfully!
Change Passcode
- Tap Settings from the menu.
- If Android™, skip this step and go to the next one. If iOS, select Security Settings.
- Tap Change Passcode, and enter your current passcode.
- Enter a new passcode, and then confirm your decision by entering the new passcode again.
Enable Fingerprint or Touch ID/Face ID
- Select Settings.
- Select Security Settings.
- Select the toggle next to Touch ID to Login.
- Select Enable Touch ID.
Change Password
- Select Settings from the menu.
- Select Security Settings.
- Select Change password.
- Complete the fields, and then select Save.
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Reset Two-Factor Authentication
- Select the main menu, and then select Settings.
- Select Security.
- In the Verification options section, select Reset.
Manage Devices
Lost a device or fear someone has stolen your credentials? You can deauthorize the compromised device from a separate, authorized device:
- Select the main menu.
- Select Settings.
- Select .
- Choose a situation and follow the corresponding steps.
Situation Steps View device information Select to view information such as device model, operating system, and app version. Deauthorize and remove it from the list of devices Select Remove next to the appropriate device.
Alerts
- From the dashboard menu, select your name, then Settings.
- Select User Alerts.
- Select the word Active on each setting in mobile or click on each type of alert and toggle to enable SMS and in-app alerts. Email alerts are already on, as they are required.
- Click Save.
Managing Transaction Alerts
- Select an account from the top of the dashboard.
- Select Alert Preferences.
- Click Balances, Transactions, and Deposits (online only).
- Click the Transaction tab along the top (online only).
- Follow the steps below, depending on whether you want to add an alert, edit an existing alert, or delete and existing alert:
Situation Steps Add an alert - Select Add Alert.
- Input preferred alert settings.
- Click Save.
Edit an existing alert - Select Edit.
- Change alert settings.
- Click Save
Delete an existing alert - Select Edit.
- Select remove from the app or the trash can icon from online banking.
- Click Save.
Managing Balance Alerts
- Select an account from the top of the dashboard.
- Select Alert Preferences.
- Click Balances, transactions, and deposits (online only)
- Follow the steps below, depending on whether you want to add an alert, edit an existing alert, or delete and existing alert:
Situation Steps Add an alert - Select Add Alert.
- Input preferred alert settings
- Click Save
Edit an existing alert - Select Edit.
- Change alert settings.
- Click Save.
Delete an existing alert - Select Edit.
- Select Remove from the app or the trash can icon from online banking.
- Click Save.
Managing Debit Card Alerts
- The simplest way is directly from your mobile or online banking dashboard by clicking on the card you want to manage under Card management then Alerts and protection.
- You can also access cards by clicking on the account, selecting Alert preferences, then Balances, transactions and deposits, and then selecting the Card Management tab at the top and choosing a card then Alerts and protection.
- In the Notifications settings section, select Manage.
- In the Blocked transaction alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
- In the Notification alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
- Select Save.
- For Protection options, you can choose to be notified on all transactions. If you choose this option, you can skip the steps below. If you want to receive alerts only on certain types of transactions, follow the next steps.
- Click on Locations and choose whether to block or send a notification on all international transactions and click Save.
- Click on Merchant types and choose whether to block or send a notification on the listed merchant types and click Save.
- Click on Transaction types and choose whether to block or send a notification on the listed transaction types and click Save.
- Click on Spending limits and set Spending limits, Spending alerts, Monthly spending limits, and/or Monthly spending alerts and click Save.
Debit Card Management
Remove Profile
- Tap Settings from the menu.
- Tap Sign Out.
- Confirm your decision to sign out.
Temporarily Suspend a Debit Card
Worried you misplaced or lost your card? IncredibleBank Mobile puts the ability to temporarily suspend a card in your hands!
In addition to using the method below, you can also activate and deactivate cards from the dashboard using the Manage Cards.
Video: Debit Card - Card Management
- Select Accounts > [Account Name] > Manage Cards.
- Select the appropriate card.
- Select the toggle next to the card name to deactivate the card temporarily.
- Once you locate your card, simply toggle next to the card again to activate the card.
Activating a New Debit Card
- Select .
- Select the appropriate card.
- Select .
Reporting a Lost Debit Card
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Lost.
- Please contact us if you find your lost card.
Reporting a Stolen Debit Card
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Stolen.
Debit Card Protection Options
Take control of your debit card with our enhanced card protection options.
Video: Debit Card - Card Management
- From the main menu, select Accounts, or find the Accounts section of the dashboard.
- Select an account, and then select Manage cards.
- Select a card, and then select Alerts and protection.
- Choose a situation and follow the corresponding steps:
Situation Steps Setting up notifications for all transactions - Find the Notify me on all transactions toggle in the Protections section.
- Select the toggle to turn it on.
Setting up location-based protections - Select Locations.
- Select whether you would like to block international transactions or if you'd like to receive a notification when there are any international transactions.
- Select Save.
Setting up merchant-based protections - Select Merchant types.
- For each category of merchant, choose whether to block transactions or to have a notification sent when a transaction is made.
- Select Save.
Setting up transaction-type protections - Select Transaction types.
- For each transaction type, choose whether to block transactions or to have a notification sent when a transaction is made.
- Select Save.
Setting spending limits - Select Spending limits.
- Complete the fields as desired to set transaction spending limits and alerts.
- Complete the fields as desired to set monthly spending limits and alerts.
- Select Save.
Creating Debit Card Travel Notices
Managing Debit Card Travel Notices
- Select the card management menu, and then choose select Travel notices.
- Select Edit next to the desired travel notice.
- Choose a situation and follow the corresponding steps.
Situation Steps Editing travel notices - Modify the Destinations and Dates, as necessary.
- Select Save.
Deleting travel notices - Select Delete.
- When asked, confirm the decision to delete.