Mobile Banking

Digital Connectivity At Your Fingertips

Bank on the go, when and where you want.

Mobile Banking allows you to securely manage your finances from nearly anywhere with a few taps or swipes on your phone or tablet. With the IncredibleBank Mobile app enjoy the convenience of:
  • Send money with Zelle®
  • Touch ID login access
  • Mobile deposit
  • Mobile bill pay
  • Mobile wallet
  • Geolocate the nearest surcharge-free MoneyPass™ ATMs
Search for "IncredibleBank Mobile" and download the app for free from the Apple App Store or Google Play  Use your online banking ID and password to log in.

Mobile Banking User Guide

This mobile user guide is your one-stop-shop for everything IncredibleBank Mobile.

Setting Up

Complete these steps to set up the mobile app. You can create a IncredibleBank Mobile account whether you have an online banking account or not!

  1. Open IncredibleBank Mobile.
  2. Choose a situation and follow the corresponding step.
    Situation Step
    Already have an online banking account.
    Enter your online banking ID and password, select "Sign in".

    Continue to step 3.
    Do not have an online banking account.
    Select First time user? Enroll now.
     
    Create an online/mobile banking profile by entering a SSN or EIN, in addition to an account, phone number, and email address.

    Continue to step 3.
  3. When the Secure your account screen appears, complete the form details to set up two-factor authentication.
    • After entering the details, select Next.
    • Enter the verification code sent from the app. If you do not want to receive the code via SMS, select Get your code another way for alternative methods.
    • Select Verify.
    • Select OK.
  4. When the User Agreement appears, select Accept.
  5. Choose a situation and follow the corresponding steps.
    Situation Steps
    Logging on using an existing online banking account. Continue to step 6.
    Creating an online banking/mobile banking account.
    1. Create credentials by entering information in the Username and Password fields.
      1. Select Username rules or Password rules to see restrictions on information that can be entered in the Username and Password fields.
    2. Select Next.  
  6. Create a passcode, and then confirm it by entering it again on the following screen.
    When logging into the app, you can enter the wrong passcode five times before the app removes all data from the device and requires you to reauthenticate.
The tutorial appears. You can view the tutorial or select Skip to go directly to the dashboard.
 Video: eStatements - Enrolling
 
  1. Select the main slide-out menu, and then select Accounts.
  2. Select a relevant account.
  3. On the Account detail screen, select Documents.
  4. Accept the service agreement terms presented.
  5. Choose a situation and follow the corresponding steps.
    Situation Steps
    Enroll all accounts in electronic documents.
    1. Select Enroll all accounts to enroll the accounts in electronic documents.
    2. Select Enroll.
    Enroll accounts on a per-account basis.
    1. Select the desired check boxes in the Accounts to enroll section.
    2. Select Enroll.
  6. Select OK.
With IncedibleBank Mobile, you can sign in to multiple user profiles and quickly switch between them by using a pin instead of entering a username and password.


Adding an additional profile for the first time
  1. Select the main menu.
  2. Select Add profile iconthe plus next to the username.
  3. Select Add profile.
  4. Accept the user agreement.
  5. Sign in to the second profile.
  6. If prompted, answer the security question. If not, continue to the next step.
  7. If prompted, complete the profile information in the form, and then select Done.
  8. Enter a pin for the new profile.
Adding subsequent profiles
  1. Select the main menu.
  2. Select Switch next to the username.
  3. Select Add profile.
  4. Accept the user agreement.
  5. Sign in to the additional profile.
  6. If prompted, complete the security question. If not, continue to the next step.
  7. If prompted, complete the profile information in the form, and then select Done.
  8. Enter a pin for the new profile.
Switching profiles
  1. Select the main menu.
  2. Next to the current username, select Switch.
  3. Select the profile you want.
  4. Enter the pin or use the fingerprint authentication if prompted.
Removing a profile
  1. Select the main menu.
  2. Select Switch.
  3. Select Minus sign within a circleminus at the bottom of the list.
  4. Select Remove.
Get personal with your finances and rearrange the dashboard to your liking.

  1. From the menu, tap Dashboard.
  2. Scroll to the bottom of your screen and select Organize Cards.
    If using an Android™ device, you can also touch and hold the title area of a card until the card organization screen appears.
  3. There are several actions you can take to customize the cards on the dashboard.
    Actions Steps
    Remove a card. Tap X symbolthe x on the card you want to remove.
    Add a card.
    1. Tap Add Cards.
    2. Scroll to the card you want to add and tap Add.
    Move a card.
    1. Touch and hold the title of a card.
    2. Slide your finger to reposition the card.
    Change the size of a card.
    1. Tap the bottom right corner of the card where the card shows Summary View, Standard View, or Expanded view.
    2. Choose a size: Summary, Standard, or Expanded view.
You can chat with a customer service representative through our fully encrypted conversations feature! You can even add specific accounts or transactions into the conversation from your account history/dashboard. 

  1. Choose a starting point from which to access the Messages screen.
    • Select Messages from the slide-out main menu, or find the Messages section of the dashboard, and then select the new conversation iconConversation bubble.
    • Select Conversation from the support section of the dashboard or the support section of the slide-out main menu.
  2. Enter a message in the text field to begin a conversation with a customer service representative.
    If needed, you can attach files by selecting the attachment optionAttachment icon: It is a plus sign within a circle..
  3. Select Send.
Almost anything you do with your  browser-based online banking, you can accomplish using IncredibleBank Mobile.

Changing the account nickname
  1. Select an account from the Accounts section on the dashboard.
  2. Select Settings.
  3. Select Rename.
  4. Type the new name in the text box, and then select Save.
Changing the order of accounts
  1. Choose a starting point.
    • Begin from the Accounts section on the Dashboard.
    • Begin from the Accounts screen.
  2. Select Two small arrows: One pointing up and one pointing down. Together, they create the icon to select if you want to reorder accounts.Organize Accounts.
  3. Drag and drop the accounts on the Organize accounts screen to choose the order of appearance.
View Account and Routing Number or other Account Specific Details
  1. Select an account from the Accounts section on the dashboard.
  2. Scroll down to view account details. 
Features for Android™
Feature Explanation
Google TalkBack support Supplementary audio feedback and alternative content descriptions available for use with TalkBack.
Keyboard navigation Alternative user interface controls available for keyboard navigation.
Large text mode Larger text available for easier viewing.
Minimum touch area sizes Touch targets conform to Android™ accessibility recommendations.
 Features for iOS
Feature Explanation
Apple® VoiceOver VoiceOver helps users navigate the app by presenting auditory descriptions of screen content. Banno Mobile has some VoiceOver integration and is working on expanding this integration even more.
You can only add external institutions as aggregated accounts if the institutions are supported, and the list of supported institutions changes over time.
 
  1. Select Accounts on the menu, or find the Accounts card on the Dashboard.
  2. Select the plus sign.
  3. Select Connect an institution.
  4. Enter the financial institution's name in the Search for Institution field.
  5. Select your financial institution and enter your online banking credentials in the Username and Password fields.
  6. Select Continue.

With IncredibleBank Mobile can create one-time transfers, future-dated transfers, and recurring transfers.

  1. Open the app menu and select Transfer.
  2. Select Make a transfer. If prompted, answer the security question and select Submit. If not, continue to the next step.
  3. Select the account you want to transfer funds from, and then select the account you wish to have the funds transfer to.
    • When transferring to a loan, you may choose to make the transfer as a principle only or regular payment - access this features under "More options" when the loan account is listed as the "to" account. 
  4. Enter the transfer amount.
  5. Choose a situation and follow the corresponding steps.
Situation Steps
Creating a one-time transfer
Select Submit.

For one time immediate internal transfers you can add a memo line:
  1. Select More options.
  2. Select the Memo
  3. Complete the memo - up to 20 characters.
 
Creating a one-time scheduled transfer
  1. Select More options.
  2. Select the Date field.
  3. Select a date for the transfer if you want something other than the Soonest available default.
  4. Select Submit.
 
Creating a recurring transfer
  1. Select More options.
  2. Select the Datefield.
  3. Select a date for the repeating transfer to start.
  4. Change the Frequency field.
  5. Select Submit.
Modify a recurring transfer.
  1. Select Transfer.
  2. Select the recurring transfer you wish to edit.
  3. Complete your updates and select "Save".

Adding an account for external transfers

  1. Select Transfers from the main menu.

  2. Select + External account from the Transfers screen.

  3. Complete the Account name, Routing no., Account no., and Account type fields on the Add external account screen.

  4. Select Submit.  A message appears saying that two small deposits have been sent to the account and will arrive in 3-5 days.

  5. Select OK.

  6. Obtain the small deposit amounts from the external account and come back to verify your deposit amounts to activate the external account for transfers. 

     

  1. Tap Deposit from the menu.
  2. Select Deposit a Check and enter the amount.
  3. Tap Continue.
  4. Select the account you would like to deposit funds to.
    The Check Front capture screen appears.
  5. Center the check front in the capture screen, tap the screen to capture, and hold your device steady while the auto focus completes.
    After a short wait time, a preview screen appears.
  6. Tap Continue.
    If need tap Retake to replace your capture with a new one.
  7. Use the same method to capture the check's other side, and then tap Continue.
    Your deposit information appears.
  8. Tap Submit.

Payments

Adding Payees
 

  1. Go to the Payments screen and tap the plus sign n+ext to Payees.
  2. Tap the type of payee to add.
    • Company
    • Person
  3. Enter the form information and tap Continue or Submit when finished.
Making Payments
  1. Select the menu, and then select Payments.
  2. Select Make a Payment, and then select the merchant or person you would like to pay.
  3. Select an account to take funds from, and then input the Amount.
  4. Choose when to send the payment, and then select the desired date (processing date for the payment).
  5. Choose a situation and follow the corresponding steps.
    Situation Steps
    Choose a date from the list in the Send now section.
    1. Select a date.
    2. Continue to the next step.
    Choose a date by selecting Schedule a date in the Send later section.
    1. Select Schedule a date.
    2. Select a date from the calendar.
    3. Select Confirm.
  6. Set the relevant interval for the Frequency field if a recurring payment is desired.
    1. Select the desired range for the Starts and Ends fields.
  7. If desired, include a memo to the payee or a personal comment in the Notes field.
  8. Review the payment information, and then select Submit.
  1. From the Payments screen, select a payee that currently has a recurring payment configured.
  2. Select Recurring payment.
  3. Choose a situation and follow the corresponding steps.
    Situation Steps
    Delete a recurring payment
    1. Select Delete.
    2. Select Delete again to confirm the decision.
    3. Select OK.
    Edit a recurring payment
    1. Select Edit.
    2. Adjust the payment details as desired.
  1. Go to the Payments screen.
  2. Select a payee from the Payees section.
  3. Select Edit.
  4. Choose a situation and follow the corresponding steps.
    Situation Steps
    Delete a payee
    1. Select Delete.
    2. When asked to confirm, select Delete again.
    3. Select OK.
    Edit payee information
    1. On the Edit payee screen, change the fields as desired.
    2. Select Save.

Managing Debit and Credit Cards

Worried you misplaced or lost your card, IncredibleBank Mobile puts the ability to temporarily suspend a card in your hands!

In addition to using this method, you can also activate and deactivate cards from the dashboard using the Manage Cards card.

Video: Debit Card - Card Management

  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select the toggle next to the card name to deactivate the card temporarily.
    1. Once you locate your card, simply toggle next to the card again to activate the card. 
We are very excited you received your new IncredibleBank debit card, to activate follow the simple below steps:

 
  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select Activate New Card > Activate.
If you have lost your debit card can report the loss through the mobile app. Using this feature the card becomes temporarily unusable and when you report a card as lost, you will no longer be able to manage the card from the mobile app.
 
If you think you may find your debit card - consider only temporarily suspending the card card.

Video: Debit Card - Card Management

  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select Report Lost/Stolen.
  4. Select Card Lost.
    1. Please contact us if you find your lost card.
If you have had your card stolen, you can report it through the mobile app. A card reported as stolen becomes permanently disabled and you will no longer be able to manage the card from the mobile app.
 
Video: Debit Card - Card Management
 
  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select Report Lost/Stolen.
  4. Select Card Stolen.

Monitor your debit card with our enhanced card notification settings.

  1. From the main menu, select Accounts, or find the Accounts section of the dashboard.
  2. Select an account, and then select Manage cards.
  3. Select a card, and then select Alerts and protection.
  4. In the Notification settings section, select Manage.
  5. In the Blocked transaction alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
  6. In the Notification alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
  7. Select Save.

Take control of your debit card with our enhanced card protection options.

Video: Debit Card - Card Management

  1. From the main menu, select Accounts, or find the Accounts section of the dashboard.
  2. Select an account, and then select Manage cards.
  3. Select a card, and then select Alerts and protection.
  4. Choose a situation and follow the corresponding steps:
    Situation Steps
    Setting up notifications for all transactions
    1. Find the Notify me on all transactions toggle in theProtections section.
    2. Select the toggle to turn it on.
    Setting up location-based protections
    1. Select Locations.
    2. Select whether you would like to block international transactions or if you'd like to receive a notification when there are any international transactions.
    3. Select Save.
    Setting up merchant-based protections
    1. Select Merchant types.
    2. For each category of merchant, choose whether to block transactions or to have a notification sent when a transaction is made.
    3. Select Save.
    Setting up transaction-type protections
    1. Select Transaction types.
    2. For each transaction type, choose whether to block transactions or to have a notification sent when a transaction is made.
    3. Select Save.
    Setting spending limits
    1. Select Spending limits.
    2. Complete the fields as desired to set transaction spending limits and alerts.
    3. Complete the fields as desired to set monthly spending limits and alerts.
    4. Select Save.
 
  1. Select card management > Travel notices.
  2. Select Add travel notice.
  3. Enter the Destinations where you're traveling and the Dates for your trip.
  4. Select one or multiple cards.
  5. Select Save. Your travel notice is set.
 
  1. Select the card management menu, and then select Select Travel notices.
  2. Select Edit next to the desired travel notice.
  3. Choose a situation and follow the corresponding steps.
    Situation Steps
    Editing travel notices
    1. Modify the Destinations and Dates, as necessary.
    2. Select Save.
    Deleting travel notices
    1. Select Delete.
    2. When asked, confirm the decision to delete.

We use an external link to take you to our credit card controls.

Go to the main menu and select "Credit card access". This will open a separate window were you can enter your ID and Password for myaccountaccess.com.

Don't have an ID? Enroll by clicking on the main menu in the upper right hand corner and follow the on screen prompts. 

Alert Management and Reordering Checks

  1. View the Accounts section of the dashboard, or select Accounts from the main app menu.
  2. Select an account to bring up the account Details screen.
  3. Select Manage alerts.
  4. Choose a situation and follow the corresponding steps:
    Situation Steps
    Add an alert
    1. In the Transaction alerts section, select Add alert.
    2. Select Credit or Debit, and then input an amount over which to generate an alert.
    3. In the Notify by section, select Email, Text message, or In-app message.
    4. Select Add alert to save the alert and return to the Manage alerts screen.
    Edit an existing alert
    1. Select Edit next to the transaction alert you want to edit.
    2. Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
    Delete an existing alert
    1. Select Edit next to the transaction alert you want to delete.
    2. Select Remove to delete the alert and return to the Manage alerts screen.

  1. View the Accounts section of the dashboard, or select Accounts from the main app menu.
  2. Select an account to bring up the account Details screen.
  3. Select Manage alerts.
  4. Choose a situation and follow the corresponding steps:
    Situation Steps
    Add an alert
    1. In the Balance alerts section, select Add alert.
    2. Select Above or Below, and then input a dollar amount.
    3. In the Notify by section, select Email, Text message, or In-app message.
    4. Select Add alert to save the alert and return to the Manage alerts screen.
    Edit an existing alert
    1. In the Balance alerts section, select Edit next to an existing alert.
    2. Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
    Delete an existing alert
    1. In the Balance alerts section, select an existing alert.
    2. Select Remove to delete the alert and return to the Manage alerts screen.
See that reorder slip or noticed your on the last book of checks? You can reorder checks within the mobile app, check reordering might not be available for every account.
  1. Select the main menu, and then select Accounts.
  2. Select an account.
  3. Select Reorder checks.
  4. Follow the on screen prompts to make your style selections, view pricing and complete your order.
See "Debit card notifications" in the Managing Debit and Credit Cards section.
Open Accounts
Two easy ways to open a new deposit account:
Situation Steps
Starting from the main menu.
  1. Select the main menu.
  2. Select Open an account.
  3. Select the desired account type and complete the onscreen prompts to open a your new IncredibleBank account.
Starting from the Dashboard.
  1. Find the Accounts card on the Dashboard.
  2. Select Ellipses"..." and then select
    Plus icon Open account.
  3. Select the desired account type and complete the onscreen prompts to open a your new IncredibleBank account.
Two easy ways to apply or work with with an existing home loan application:
Situation Steps
Starting from the main menu.
  1. Select the main menu.
  2. Select  your user name.
  3. Select Open an account.
  4. Select Mortgage Loan Apply Now.
Starting from the Dashboard.
  1. Find the Accounts card on the Dashboard, select Ellipses"..."
  2. Select Open an account.
  3. Select Mortgage Loan Apply Now.

Settings

Signs out  and removes the app's data from the mobile device and requires you to re-accept the user agreement and reset the passcode the next time you sign in. 

Video: Remove devices connected to online/mobile banking

  1. Tap Settings from the menu.
  2. Tap Sign Out.
  3. Confirm your decision to sign out.
  1. Select the main menu, and then select Settings.
  2. Select the profile image at the top of the screen.
  3. On the Profile screen, select the pencil next to the profile image.
  4. Choose to use an existing photo or use the device's camera to take a new photo.
    Select OK to continue, if prompted to allow the app to access the camera.
  5. On the move and scale screen, adjust the photo placement within the frame as desired.
  6. Select Done.
  1. Select the main menu, and then select Settings.
  2. Select the user profile picture at the top of the screen.
  3. Choose a situation.
    • Select "Edit" Street Address.
    • Select "Edit" Email.
    • Select "Edit" phone number.
  4. Make the desired changes, and then select Save.

Recover mobile account access if you have forgotten username or password.

  1. At the sign-in screen, select "Forgot?" beneath the Username and Password fields.
  2. Complete the information in the form, and then select Next.
  3. Choose situation and follow the corresponding steps.
    Situation Steps
    Not an existing mobile user, but has online banking credentials.
    1. Complete the information in the Email and Phone fields.
    2. Select Next.
    Existing mobile user.
    1. Enter the two-factor authentication code sent via SMS, and then select Verify.
  4. Choose a situation and follow the corresponding steps.
    Situation Steps
    Select Sign in. Return to the sign-in screen and enter credentials.
    Select Reset password.
    1. Create a new password.
    2. Select Update.
  5. Read the user agreement, and then select Accept.
  6. Create a passcode.
The tutorial appears. Select Skip to bypass the tutorial.

Security Settings

  1. Select the main menu, and then select Settings.
  2. Select Security.
  3. In the Login options section, select Change username.
  4. When asked for the password, enter it and select Submit.
  5. Type the new name in the Username field, and then select Save.
    A message appears stating that Your username was changed successfully!
  1. Tap Settings from the menu.
  2. If Android™, skip this step and go to the next one. If iOS, select Security Settings.
  3. Tap Change Passcode, and enter your current passcode.
  4. Enter a new passcode, and then confirm your decision by entering the new passcode again.

Enable Fingerprint (Android):

For the mobile app to use fingerprint scanning, your device needs at least one fingerprint registered. The app will prompt you to register a fingerprint if you try to enable the feature without already having one registered.
  1. Select Settings.
  2. Select the toggle next to Fingerprint Login.
  3. Touch the sensor with your finger to verify your fingerprint.
    If you have not already registered a fingerprint on your device, Banno Mobile will prompt you to do so at this time.
Enable Touch/Face ID (iOS):
  1. Select Settings.
  2. Select Security Settings.
  3. Select the toggle next to Touch ID to Login.
  4. Select Enable Touch ID.
  1. Select Settings from the menu.
  2. Select Security Settings.
  3. Select Change password.
  4. Complete the fields, and then select Save.
When the app detects that your password has expired, it will prompt you to set a new one.
  1. Select the main menu, and then select Settings.
  2. Select Security.
  3. In the Verification options section, select Reset.

Lost a device or fear someone has stolen your credentials? You can deauthorize the compromised device from a separate, authorized device:

  1. Select the main menu.
  2. Select Settings.
  3. Select Security settings > Recently used devices.
  4. Choose a situation and follow the corresponding steps.
    Situation Steps
    View device information. Select An icon showing the letter "i" within a circle to view information such as device model, operating system, and app version.
    Deauthorize and remove it from the list of devices. Select remove next to the appropriate device.