

Mobile Banking
Digital Connectivity At Your Fingertips
Bank on the go, when and where you want.
Mobile Banking allows you to securely manage your finances from nearly anywhere with a few taps or swipes on your phone or tablet. With the IncredibleBank Mobile app enjoy the convenience of:
- Touch ID login access
- Mobile deposit
- Mobile bill pay
- Person-to-person payments
- Mobile wallet
- Geolocate the nearest surcharge-free MoneyPass™ ATMs

Search for "IncredibleBank Mobile" and download the app for free from the Apple App Store or Google Play Use your online banking ID and password to log in.
Mobile Banking User Guide
This mobile user guide is your one-stop-shop for everything IncredibleBank Mobile.
Setting Up
Creating an IncredibleBank Mobile Account
Complete these steps to set up the mobile app. You can create a IncredibleBank Mobile account whether you have an online banking account or not!
- When the Secure your account screen appears, complete the form details to set up two-factor authentication.
- After entering the details, select Next.
- Enter the verification code sent from the app. If you do not want to receive the code via SMS, select Get your code another way for alternative methods.
- Select Verify.
- Select OK.
The tutorial appears. You can view the tutorial or select Skip to go directly to the dashboard.
Enroll in Electronic Documents
- Select the main slide-out menu, and then select Accounts.
- Select a relevant account.
- On the Account detail screen, select Documents.
- Accept the service agreement terms presented.
- Choose a situation and follow the corresponding steps.
Situation Steps Enroll all accounts in electronic documents. - Select Enroll all accounts to enroll the accounts in electronic documents.
- Select Enroll.
Enroll accounts on a per-account basis. - Select the desired check boxes in the Accounts to enroll section.
- Select Enroll.
- Select OK.
Switching or Removing Profiles
With IncedibleBank Mobile, you can sign in to multiple user profiles and quickly switch between them by using a pin instead of entering a username and password.
Adding an additional profile for the first time
- Select the main menu.
- Select
the plus next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the second profile.
- If prompted, answer the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a pin for the new profile.
Adding subsequent profiles
- Select the main menu.
- Select Switch next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the additional profile.
- If prompted, complete the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a pin for the new profile.
Switching profiles
- Select the main menu.
- Next to the current username, select Switch.
- Select the profile you want.
- Enter the pin or use the fingerprint authentication if prompted.
Removing a profile
- Select the main menu.
- Select Switch.
- Select
minus at the bottom of the list.
- Select Remove.
Customizing the Dashboard
Get personal with your finances and rearrange the dashboard to your liking.
Starting and Viewing Support Conversations
You can chat with a customer service representative through our fully encrypted conversations feature! You can even add specific accounts or transactions into the conversation from your account history/dashboard.
Managing Accounts
Almost anything you do with your browser-based online banking, you can accomplish using IncredibleBank Mobile.
Changing the account nickname
- Select an account from the Accounts section on the dashboard.
- Select Settings.
- Select Rename.
- Type the new name in the text box, and then select Save.
Changing the order of accounts
View Account and Routing Number or other Account Specific Details
- Select an account from the Accounts section on the dashboard.
- Scroll down to view account details.
Accessibility Features
Features for Android™
Feature | Explanation |
---|---|
Google TalkBack support | Supplementary audio feedback and alternative content descriptions available for use with TalkBack. |
Keyboard navigation | Alternative user interface controls available for keyboard navigation. |
Large text mode | Larger text available for easier viewing. |
Minimum touch area sizes | Touch targets conform to Android™ accessibility recommendations. |
Features for iOS
Feature | Explanation |
---|---|
Apple® VoiceOver | VoiceOver helps users navigate the app by presenting auditory descriptions of screen content. Banno Mobile has some VoiceOver integration and is working on expanding this integration even more. |
Adding Non-IncredibleBank Accounts to IncredibleBank Mobile
You can only add external institutions as aggregated accounts if the institutions are supported, and the list of supported institutions changes over time.
- Select Accounts on the menu, or find the Accounts card on the Dashboard.
- Select the plus sign.
- Select Connect an institution.
- Enter the financial institution's name in the Search for Institution field.
- Select your financial institution and enter your online banking credentials in the Username and Password fields.
- Select Continue.
Transferring Between Accounts
With IncredibleBank Mobile can create one-time transfers, future-dated transfers, and recurring transfers.
- Open the app menu and select Transfer.
- Select Make a transfer. If prompted, answer the security question and select Submit. If not, continue to the next step.
- Select the account you want to transfer funds from, and then select the account you wish to have the funds transfer to.
- Enter the transfer amount.
- Choose a situation and follow the corresponding steps.
Situation | Steps |
---|---|
Creating a one-time transfer | Select Submit. |
Creating a one-time scheduled transfer
|
|
Creating a recurring transfer
|
|
Modify a recurring transfer. |
|
Depositing a Check
Bill Pay
Paying Bills or Paying a Person
Adding Payees
- Go to the Payments screen and tap the plus sign n
ext to Payees.
- Tap the type of payee to add.
- Company
- Person
- Enter the form information and tap Continue or Submit when finished.
Making Payments
Edit or End a Recurring Payment
- From the Payments screen, select a payee that currently has a recurring payment configured.
- Select Recurring payment.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a recurring payment - Select Delete.
- Select Delete again to confirm the decision.
- Select OK.
Edit a recurring payment - Select Edit.
- Adjust the payment details as desired.
Edit or Delete a Payee
- Go to the Payments screen.
- Select a payee from the Payees section.
- Select Edit.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a payee - Select Delete.
- When asked to confirm, select Delete again.
- Select OK.
Edit payee information - On the Edit payee screen, change the fields as desired.
- Select Save.
Managing Debit Cards
Temporarily suspend a card
Worried you misplaced or lost your card, IncredibleBank Mobile puts the ability to temporarily suspend a card in your hands!
In addition to using this method, you can also activate and deactivate cards from the dashboard using the Manage Cards card.
- Select Accounts > [Account Name] > Manage Cards.
- Select the appropriate card.
- Select the toggle next to the card name to deactivate the card temporarily.
- Once you locate your card, simply toggle next to the card again to activate the card.
Activating a new card
We are very excited you received your new IncredibleBank debit card, to activate follow the simple below steps:
- Select .
- Select the appropriate card.
- Select .
Reporting a lost card
If you have lost your debit card can report the loss through the mobile app. Using this feature the card becomes temporarily unusable and when you report a card as lost, you will no longer be able to manage the card from the mobile app.
If you think you may find your debit card - consider only temporarily suspending the card card.
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Lost.
- Please contact us if you find your lost card.
Reporting a stolen card
If you have had your card stolen, you can report it through the mobile app. A card reported as stolen becomes permanently disabled and you will no longer be able to manage the card from the mobile app.
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Stolen.
Alert Management
Managing Transaction Alerts
- View the Accounts section of the dashboard, or select Accounts from the main app menu.
- Select an account to bring up the account Details screen.
- Select Manage alerts.
- Choose a situation and follow the corresponding steps:
Situation Steps Add an alert - In the Transaction alerts section, select Add alert.
- Select Credit or Debit, and then input an amount over which to generate an alert.
- In the Notify by section, select Email, Text message, or In-app message.
- Select Add alert to save the alert and return to the Manage alerts screen.
Edit an existing alert - Select Edit next to the transaction alert you want to edit.
- Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
Delete an existing alert - Select Edit next to the transaction alert you want to delete.
- Select Remove to delete the alert and return to the Manage alerts screen.
Managing Balance Alerts
- View the Accounts section of the dashboard, or select Accounts from the main app menu.
- Select an account to bring up the account Details screen.
- Select Manage alerts.
- Choose a situation and follow the corresponding steps:
Situation Steps Add an alert - In the Balance alerts section, select Add alert.
- Select Above or Below, and then input a dollar amount.
- In the Notify by section, select Email, Text message, or In-app message.
- Select Add alert to save the alert and return to the Manage alerts screen.
Edit an existing alert - In the Balance alerts section, select Edit next to an existing alert.
- Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
Delete an existing alert - In the Balance alerts section, select an existing alert.
- Select Remove to delete the alert and return to the Manage alerts screen.
Settings
Remove Profile
Signs out and removes the app's data from the mobile device and requires you to re-accept the user agreement and reset the passcode the next time you sign in.
- Tap Settings from the menu.
- Tap Sign Out.
- Confirm your decision to sign out.
Add or Update a Profile Photo
Update Your Information
- Select the main menu, and then select Settings.
- Select the user profile picture at the top of the screen.
- Choose a situation.
- Select "Edit" Street Address.
- Select "Edit" Email.
- Select "Edit" phone number.
- Make the desired changes, and then select Save.
Forgot Username or Password
Recover mobile account access if you have forgotten username or password.
- At the sign-in screen, select "Forgot?" beneath the Username and Password fields.
- Complete the information in the form, and then select Next.
- Choose situation and follow the corresponding steps.
Situation Steps Not an existing mobile user, but has online banking credentials. - Complete the information in the Email and Phone fields.
- Select Next.
Existing mobile user. - Enter the two-factor authentication code sent via SMS, and then select Verify.
- Choose a situation and follow the corresponding steps.
Situation Steps Select Sign in. Return to the sign-in screen and enter credentials. Select Reset password. - Create a new password.
- Select Update.
- Read the user agreement, and then select Accept.
- Create a passcode.
The tutorial appears. Select Skip to bypass the tutorial.
Security Settings
Change User Name
Change Passcode
- Tap Settings from the menu.
- If Android™, skip this step and go to the next one. If iOS, select Security Settings.
- Tap Change Passcode, and enter your current passcode.
- Enter a new passcode, and then confirm your decision by entering the new passcode again.
Enable Fingerprint or Touch ID/Face ID
Enable Fingerprint (Android):
For the mobile app to use fingerprint scanning, your device needs at least one fingerprint registered. The app will prompt you to register a fingerprint if you try to enable the feature without already having one registered.
Enable Touch/Face ID (iOS):
- Select Settings.
- Select Security Settings.
- Select the toggle next to Touch ID to Login.
- Select Enable Touch ID.
Change Password
- Select Settings from the menu.
- Select Security Settings.
- Select Change password.
- Complete the fields, and then select Save.
When the app detects that your password has expired, it will prompt you to set a new one.
Reset Two-Factor Authentication
- Select the main menu, and then select Settings.
- Select Security.
- In the Verification options section, select Reset.
Manage Devices
Lost a device or fear someone has stolen your credentials? You can deauthorize the compromised device from a separate, authorized device:
- Select the main menu.
- Select Settings.
- Select .
- Choose a situation and follow the corresponding steps.
Situation Steps View device information. Select to view information such as device model, operating system, and app version.
Deauthorize and remove it from the list of devices. Select remove next to the appropriate device.