

Mobile Banking
Digital Connectivity At Your Fingertips
Bank on the go, when and where you want.
- Send money with Zelle®
- Touch ID login access
- Mobile deposit
- Mobile bill pay
- Person-to-person payments
- Mobile wallet
- Geolocate the nearest surcharge-free MoneyPass™ ATMs

Mobile Banking User Guide
Setting Up
Complete these steps to set up the mobile app. You can create a IncredibleBank Mobile account whether you have an online banking account or not!
- When the Secure your account screen appears, complete the form details to set up two-factor authentication.
- After entering the details, select Next.
- Enter the verification code sent from the app. If you do not want to receive the code via SMS, select Get your code another way for alternative methods.
- Select Verify.
- Select OK.
- Select the main slide-out menu, and then select Accounts.
- Select a relevant account.
- On the Account detail screen, select Documents.
- Accept the service agreement terms presented.
- Choose a situation and follow the corresponding steps.
Situation Steps Enroll all accounts in electronic documents. - Select Enroll all accounts to enroll the accounts in electronic documents.
- Select Enroll.
Enroll accounts on a per-account basis. - Select the desired check boxes in the Accounts to enroll section.
- Select Enroll.
- Select OK.
- Select the main menu.
- Select
the plus next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the second profile.
- If prompted, answer the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a pin for the new profile.
- Select the main menu.
- Select Switch next to the username.
- Select Add profile.
- Accept the user agreement.
- Sign in to the additional profile.
- If prompted, complete the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a pin for the new profile.
- Select the main menu.
- Next to the current username, select Switch.
- Select the profile you want.
- Enter the pin or use the fingerprint authentication if prompted.
- Select the main menu.
- Select Switch.
- Select
minus at the bottom of the list.
- Select Remove.
- Select an account from the Accounts section on the dashboard.
- Select Settings.
- Select Rename.
- Type the new name in the text box, and then select Save.
- Select an account from the Accounts section on the dashboard.
- Scroll down to view account details.
Accessibility Features
Feature | Explanation |
---|---|
Google TalkBack support | Supplementary audio feedback and alternative content descriptions available for use with TalkBack. |
Keyboard navigation | Alternative user interface controls available for keyboard navigation. |
Large text mode | Larger text available for easier viewing. |
Minimum touch area sizes | Touch targets conform to Android™ accessibility recommendations. |
Feature | Explanation |
---|---|
Apple® VoiceOver | VoiceOver helps users navigate the app by presenting auditory descriptions of screen content. Banno Mobile has some VoiceOver integration and is working on expanding this integration even more. |
- Select Accounts on the menu, or find the Accounts card on the Dashboard.
- Select the plus sign.
- Select Connect an institution.
- Enter the financial institution's name in the Search for Institution field.
- Select your financial institution and enter your online banking credentials in the Username and Password fields.
- Select Continue.
With IncredibleBank Mobile can create one-time transfers, future-dated transfers, and recurring transfers.
- Open the app menu and select Transfer.
- Select Make a transfer. If prompted, answer the security question and select Submit. If not, continue to the next step.
- Select the account you want to transfer funds from, and then select the account you wish to have the funds transfer to.
- When transferring to a loan, you may choose to make the transfer as a principle only or regular payment - access this features under "More options" when the loan account is listed as the "to" account.
- Enter the transfer amount.
- Choose a situation and follow the corresponding steps.
Situation | Steps |
---|---|
Creating a one-time transfer |
Select Submit.
For one time immediate internal transfers you can add a memo line:
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Creating a one-time scheduled transfer
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Creating a recurring transfer
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Modify a recurring transfer. |
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Payments
- Go to the Payments screen and tap the plus sign n
ext to Payees.
- Tap the type of payee to add.
- Company
- Person
- Enter the form information and tap Continue or Submit when finished.
- From the Payments screen, select a payee that currently has a recurring payment configured.
- Select Recurring payment.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a recurring payment - Select Delete.
- Select Delete again to confirm the decision.
- Select OK.
Edit a recurring payment - Select Edit.
- Adjust the payment details as desired.
- Go to the Payments screen.
- Select a payee from the Payees section.
- Select Edit.
- Choose a situation and follow the corresponding steps.
Situation Steps Delete a payee - Select Delete.
- When asked to confirm, select Delete again.
- Select OK.
Edit payee information - On the Edit payee screen, change the fields as desired.
- Select Save.
Managing Debit and Credit Cards
Worried you misplaced or lost your card, IncredibleBank Mobile puts the ability to temporarily suspend a card in your hands!
In addition to using this method, you can also activate and deactivate cards from the dashboard using the Manage Cards card.
- Select Accounts > [Account Name] > Manage Cards.
- Select the appropriate card.
- Select the toggle next to the card name to deactivate the card temporarily.
- Once you locate your card, simply toggle next to the card again to activate the card.
- Select .
- Select the appropriate card.
- Select .
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Lost.
- Please contact us if you find your lost card.
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Stolen.
Debit card notifications
Monitor your debit card with our enhanced card notification settings.
- From the main menu, select Accounts, or find the Accounts section of the dashboard.
- Select an account, and then select Manage cards.
- Select a card, and then select Alerts and protection.
- In the Notification settings section, select Manage.
- In the Blocked transaction alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
- In the Notification alerts section, choose whether you'd like to get notified through In-app message, Email, or Text message.
- Select Save.
Debit card protection options
Take control of your debit card with our enhanced card protection options.
- From the main menu, select Accounts, or find the Accounts section of the dashboard.
- Select an account, and then select Manage cards.
- Select a card, and then select Alerts and protection.
- Choose a situation and follow the corresponding steps:
Situation Steps Setting up notifications for all transactions - Find the Notify me on all transactions toggle in theProtections section.
- Select the toggle to turn it on.
Setting up location-based protections - Select Locations.
- Select whether you would like to block international transactions or if you'd like to receive a notification when there are any international transactions.
- Select Save.
Setting up merchant-based protections - Select Merchant types.
- For each category of merchant, choose whether to block transactions or to have a notification sent when a transaction is made.
- Select Save.
Setting up transaction-type protections - Select Transaction types.
- For each transaction type, choose whether to block transactions or to have a notification sent when a transaction is made.
- Select Save.
Setting spending limits - Select Spending limits.
- Complete the fields as desired to set transaction spending limits and alerts.
- Complete the fields as desired to set monthly spending limits and alerts.
- Select Save.
- Select the card management menu, and then select Select Travel notices.
- Select Edit next to the desired travel notice.
- Choose a situation and follow the corresponding steps.
Situation Steps Editing travel notices - Modify the Destinations and Dates, as necessary.
- Select Save.
Deleting travel notices - Select Delete.
- When asked, confirm the decision to delete.
We use an external link to take you to our credit card controls.
Go to the main menu and select "Credit card access". This will open a separate window were you can enter your ID and Password for myaccountaccess.com.
Don't have an ID? Enroll by clicking on the main menu in the upper right hand corner and follow the on screen prompts.
- View the Accounts section of the dashboard, or select Accounts from the main app menu.
- Select an account to bring up the account Details screen.
- Select Manage alerts.
- Choose a situation and follow the corresponding steps:
Situation Steps Add an alert - In the Transaction alerts section, select Add alert.
- Select Credit or Debit, and then input an amount over which to generate an alert.
- In the Notify by section, select Email, Text message, or In-app message.
- Select Add alert to save the alert and return to the Manage alerts screen.
Edit an existing alert - Select Edit next to the transaction alert you want to edit.
- Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
Delete an existing alert - Select Edit next to the transaction alert you want to delete.
- Select Remove to delete the alert and return to the Manage alerts screen.
- View the Accounts section of the dashboard, or select Accounts from the main app menu.
- Select an account to bring up the account Details screen.
- Select Manage alerts.
- Choose a situation and follow the corresponding steps:
Situation Steps Add an alert - In the Balance alerts section, select Add alert.
- Select Above or Below, and then input a dollar amount.
- In the Notify by section, select Email, Text message, or In-app message.
- Select Add alert to save the alert and return to the Manage alerts screen.
Edit an existing alert - In the Balance alerts section, select Edit next to an existing alert.
- Change the options as desired, and then select Save to save the changes and return to the Manage alerts screen.
Delete an existing alert - In the Balance alerts section, select an existing alert.
- Select Remove to delete the alert and return to the Manage alerts screen.
Reordering checks
- Select the main menu, and then select Accounts.
- Select an account.
- Select Reorder checks.
- Follow the on screen prompts to make your style selections, view pricing and complete your order.
Situation | Steps |
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Starting from the main menu. |
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Starting from the Dashboard. |
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Situation | Steps |
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Starting from the main menu. |
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Starting from the Dashboard. |
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Settings
- Tap Settings from the menu.
- Tap Sign Out.
- Confirm your decision to sign out.
- Select the main menu, and then select Settings.
- Select the user profile picture at the top of the screen.
- Choose a situation.
- Select "Edit" Street Address.
- Select "Edit" Email.
- Select "Edit" phone number.
- Make the desired changes, and then select Save.
Recover mobile account access if you have forgotten username or password.
- At the sign-in screen, select "Forgot?" beneath the Username and Password fields.
- Complete the information in the form, and then select Next.
- Choose situation and follow the corresponding steps.
Situation Steps Not an existing mobile user, but has online banking credentials. - Complete the information in the Email and Phone fields.
- Select Next.
Existing mobile user. - Enter the two-factor authentication code sent via SMS, and then select Verify.
- Choose a situation and follow the corresponding steps.
Situation Steps Select Sign in. Return to the sign-in screen and enter credentials. Select Reset password. - Create a new password.
- Select Update.
- Read the user agreement, and then select Accept.
- Create a passcode.
Security Settings
- Tap Settings from the menu.
- If Android™, skip this step and go to the next one. If iOS, select Security Settings.
- Tap Change Passcode, and enter your current passcode.
- Enter a new passcode, and then confirm your decision by entering the new passcode again.
Enable Fingerprint (Android):
- Select Settings.
- Select Security Settings.
- Select the toggle next to Touch ID to Login.
- Select Enable Touch ID.
- Select Settings from the menu.
- Select Security Settings.
- Select Change password.
- Complete the fields, and then select Save.
Reset Two-Factor Authentication
- Select the main menu, and then select Settings.
- Select Security.
- In the Verification options section, select Reset.
Lost a device or fear someone has stolen your credentials? You can deauthorize the compromised device from a separate, authorized device:
- Select the main menu.
- Select Settings.
- Select .
- Choose a situation and follow the corresponding steps.
Situation Steps View device information. Select to view information such as device model, operating system, and app version.
Deauthorize and remove it from the list of devices. Select remove next to the appropriate device.