How To Avoid Account Takeover Fraud

Follow these best practices to avoid being a victim of account takeover fraud.

What Is An Account Takeover?

An account takeover happens when a fraudster poses as a financial institution to get your personal or account information. Once the fraudster has access to your account, they can make unauthorized transactions.

How Does It Work?

An account takeover begins with a fraudster sending a text message to your mobile phone. They usually claim they’re from IncredibleBank's fraud department. They ask you to confirm a suspicious payment that was sent from your account — this may not be true and could be part of the fraud.

If this is a fraud attack, the fraudster typically follows up with a phone call and asks for your personal information to “cancel the payment.” NOTE: IncredibleBank will NEVER ask for your personal information over the phone.

The account takeover fraud usually begins on a Friday, after business hours, and runs through the weekend.


Proactive & Reactive Digital Banking Safety


Safety Technique
Proactive Help outsmart fraudsters. When it comes to your money, don’t share personal info or one-time passcodes on calls, texts or in reply to emails appearing to come from IncredibleBank. Protect yourself and call us directly instead at 1-888-842-0221. At IncredibleBank, we’ll NEVER call you and ask you to share a passcode, account number, or SSN over the phone. If someone asks you for any of these details and says they are from IncredibleBank, it should raise a red flag. Hang up and call us directly.
Proactive Did you know some fraudsters work full-time to steal money? Stop fraudsters in their tracks. When it comes to sharing personal information with IncredibleBank, only provide info if you’ve called us directly. Don’t share sensitive information after you pick up a call, receive a text message or open emails appearing to come from IncredibleBank. Call us directly instead at 1-888-842-0221.
Reactive We’re aware of fraudulent phone calls, texts, and emails that appear to be coming from IncredibleBank being received by our customers. These calls/texts/emails are not being initiated by us. Please contact us at 1-888-842-0221 before providing any personal information via phone or email, even if the caller ID/sender appears to be coming from IncredibleBank. As a reminder we will never call and ask for your personal information such as your social security number, bank account details (account numbers, username and passwords), one-time security passcodes or answers to security questions.

How Can You Prevent Account Takeover Fraud?

Don't Share Info

If someone posing as IncredibleBank contacts you by phone, email, or text message, and wants you to share your personal information, consider it fraud.

Don't Reply

If you receive a text (or email), don't reply to the sender. Ignore the message and do not call any phone numbers listed in the text.

Hang Up & Call Us

If you receive a phone call that seems to be a phishing attempt, end the call immediately. And be aware that area codes can be misleading: a local area code does not always guarantee that the caller is local.

If you feel you have been the victim of fraud, please contact IncredibleBank immediately at 1-888-842-0221.