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Todd Nagel Talks IncredibleBank On Believe In Banking Podcast

IncredibleBank President and CEO, Todd Nagel, joined the Believe In Banking Podcast (Opens in a new Window) to talk all things IncredibleBank. In this episode, Todd details the rich history of IncredibleBank, from our humble beginnings as River Valley State Bank, the process of becoming the country's first national online community bank, to navigating the obstacles brought on by the pandemic.


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the future of banking in the internet era

The Bank Of The Future

The speed of change will touch all aspects of our business—especially the customer experience. Living in the Internet era, change is happening so quickly that we often don’t realize what change is taking place, or that our expectations are even changing. 

business people working on business financing

Financing A New Business?

Tips on how to prepare a finance request for the best outcome. If you’re starting, growing or restructuring your business, you may need financing. Preparation is a key to success.  

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unhappy to happy face blocks

The Importance Of An Incredible Customer Experience

A kind gesture, a follow up phone call, holding the door open for a customer… River Valley Bank takes the customer experience very seriously, promoting a positive and memorable encounter with every interaction. 

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choosing multiple credit cards

Credit Card Offers Saturate the Market.

When thinking about getting a personal credit card there really is only one important question to ask yourself:  What are my financial needs?

man practicing wellness at work

IncredibleBank Earns Workplace Wellness Award

UnitedHeathcare® (UMR) has recognized Wausau-based financial services company, IncredibleBank, with their prestigious Wellness Opportunities at Work (WOW) award.  

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dementia and mental health puzzle illustration

Expect Dementia Friendly Service At IncredibleBank!

Almost 6 million Americans have been diagnosed with dementia...and, sadly, that number will continue to rise to an anticipated 14 million by 2050.

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computer payment fraud

Protecting Your Business From Payment Fraud

For most municipalities, electronic payment systems result in great efficiencies. Unfortunately, these efficiencies set the table for a payment fraud smorgasbord.

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computer showing security icon

Business Fraud & Phishing On The Rise

Identity theft, fraud, phishing and cyber crimes are growing in frequency and scale. We need to be proactive at protecting our personal data.

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community banking icon

Community Banker...or Developer—What's In A Name?

Bankers grow our communities by helping businesses create jobs. Without start-up capital or funding for day-to-day operations, very few businesses would ever get off the ground—not to mention hire employees. 

using mobile wallet technology to pay for purchases

Mobile Wallet—Why Should I Make the Switch?

A mobile wallet transaction is a more secure payment method than an actual card transaction! Here’s why using mobile wallet is a fast and safe way to make a payment. 

Celebrate With Us!

We’re celebrating, which hopefully means you’ll be celebrating with us!

The Road To Financial Health Interview: Todd Nagel

President & CEO, IncredibleBank

In our fourth edition of The Road to Financial Health: The Interview, we sit down with Todd Nagel, President and CEO of IncredibleBank, to discuss the name change, how it impacts our customers, and what you can expect from the bank going forward.
hand pointing to fraud protection symbol

P2P Fraud: Everyone Needs To Be Aware

Peer to Peer payments, also known as person to person, are transactions that can be used for anything from paying rent to splitting the bill at dinner. 

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IncredibleBank Launches New Name, New Brand

Ready to bring their award-winning innovation to businesses and consumers throughout the country.

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IncredibleBank is honored with ABA Foundation Community Commitment Award.

IncredibleBank was recently recognized by the American Bankers Association Foundation for its Community Commitment in the category of Protecting Older Americans. This national award of excellence will be presented to the bank at the ABA’s annual convention in Seattle on October 29.

woman exercising outside

Wealth And Health,The Foundation

Ellie Reineck, Marketing Director of IncredibleBank, begins her monthly video series discussing financial wealth and health. It’s short, to the point, and offers tips we can all use to alleviate financial stress and live wonderful, productive lives.

video of a woman being interviewed at a car race track

Wealth And Health, Reviewing The Basics

Ellie Reineck, Marketing Director of IncredibleBank, is off to the races at Bristol Motor Speedway in her second edition of  “Wealth and Health With Ellie Reineck”. 

woman walking on a treadmill

The Importance Of Walking

She’s Back. It’s A New “Wealth & Health Tips With Ellie Reineck” And We Found Her Chilling On A Treadmill.  

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business photo of Brad Mason, IncredibleBank employee

The Road To Financial Health Interview With Brad Mason

Business/Specialty Lender, IncredibleBank
In our fifth edition of The Road to Financial Health: The Interview, we sit down with Brad Mason, National Lender, to discuss good debt versus bad debt, motor coach lending (one of Brad’s specialties), and how he survives the winters in Michigan’s Upper Peninsula.

group of bankers being recognized for community commitment

Deb Gulan, Regional Community Banking Manager, discusses IncredibleBank's 2019 Community Commitment Award for Protecting Older Americans.

Stephanie Dunn, SBA President, IncredibleBank

The Road To Financial Wealth Interview With Stephanie Castagnier Dunn

SBA President

In our most recent edition of The Road to Financial Health, we sat down with Stephanie Castagnier Dunn to talk about IncredibleBank's journey to achieving a prestigious ranking in the first 12 months of a national launch.

IncredibleBank Foundation Helps Good News Project With Their HELP Closet


The Good News Project, which was founded in 1983 and has served the needs of others locally and abroad, was the recent recipient of a $4,000 grant from IncredibleBank Foundation.

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snowmobile racer taking a corner

IncredibleBank sponsors Nick Van Strydonk at the Eagle River World Championship Snowmobile Derby

Todd Nagel, President and CEO of IncredibleBank said, “The sponsorship of Nick at the world championships is extremely important to us on so many different levels. First, the community of Eagle River, where this tremendous race is conducted each year, has been vital to the success of IncredibleBank since the day we opened our branch.

The IncredibleBank Interview With Nick Van Strydonk


Nick Van Strydonk is a world champion snowmobile racer from Tomahawk, WI. Van Strydonk is a two-time world champion capturing the crown in 2017 and 2012 when he became the youngest champion at the age of 21. He drives the No. 13 Polaris T&N Racing Team sled and is sponsored by IncredibleBank.

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Todd Nagel, President and CEO of IncredibleBank Named Wisconsin Banker of the Year. 

The Wisconsin Bankers Association (WBA) has announced the 2019 Community Banker of the Year is Todd Nagel, President and CEO of IncredibleBank.  

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How To Choose The Right Credit Card

With all of the options available to you, it's hard to decide which credit card is best for you. In this article we provide the process to take for choosing your card.

Stephanie Dunn, SBA President, IncredibleBank

Stephanie Castagnier Dunn, SBA President of IncredibleBank Offers Advice To Small Businesses In Her Latest Interview.

"Small businesses need to make adjustments now rather than trying to wait for normalcy to return," Dunn said.

Masks For Marquette

Even in the most trying times, the will to help our neighbors, even neighbors who are unknown to us, is the will that drives us. Nothing has been more evident of that than a program in Marquette, Michigan  where IncredibleBank has two branch locations, called Masks for Marquette.

IncredibleBank Delivers An SBA Loan To A San Francisco Digital Pharmacy

The timing was critical as COVID-19 has been extremely devastating to the San Francisco community, and California public health officials have ordered all residents to stay at home. TIN Rx has become a much-needed respite for people who can’t physically travel to a pharmacy.

Read About TIN Rx

Incredible Customer Experiences: Helping Others In Tomahawk, Houghton and Wausau.

Everyday, IncredibleBank employees are going above and beyond their roles and responsibilities to add comfort and assistance to our customers during these difficult times. Here are a few of their stories.

IncredibleBank CEO & President

Todd Nagel Interview In American Banker 

This is a great article that shows how IncredibleBank continues to serve its customers during the Coronavirus outbreak.   

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Incredible Customer Experiences: Helping Others In Marquette, Ironwood and Wausau 

Every day, IncredibleBank employees are going above and beyond their roles and responsibilities to add comfort and assistance to our customers during these difficult times.

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Incredible Customer Experiences: Helping Others In Iron Mountain, Minocqua and Calumet

There is a Hearts for Hope-Yooper Strong Group that was established because of the pandemic and many people are deciding to join the group.

IncredibleBank CEO & President

The Financial Brand Interview With Todd Nagel

Will Pandemic Give Digital-Only Financial Institutions A Big Win?

The economic impact of the pandemic will have major implications for banks and credit unions, whether digitally advanced or not. Yet this economic impact very definitely plays into the question of digital advantage.
people wearing hand sewn face masks

Incredible Customer Experiences: Helping Others In Marquette, Minocqua and Houghton

The Feeding America Truck was recently in Marquette at the Salvation Army. IncredibleBankers Michelle Winters, Kristen Derocha and Karen Shaneberger volunteered to lend a hand and 400 families benefited from this effort.


IncredibleBank Sponsors Fundraiser For The Neighbors' Place 

In a music-themed fundraising event titled “Singing For Their Supper”, produced by Gray Television and WSAW, and sponsored by IncredibleBank, a total of $104,714 was raised for The Neighbors’ Place, Marathon County’s largest food bank.

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IncredibleBank Foundation Makes $10,000 Donation

The COVID-19 Community Response Fund, established by the Community Foundation of North Central Wisconsin and United Way of Marathon County, has announced the donation of a $10,000 contribution by IncredibleBank Foundation.  


How IncredibleBank Helped Sweet N Savory Reinvent Their Business

Sweet N Savory, a cafe in Wilmington, North Carolina, wanted to stay true to their core brand; community, authenticity and love.  They decided to focus their priority on community and that's where Stephanie Castagnier Dunn stepped in to help.


Back To Business, But Not Quite Back To Normal

Dear IncredibleBank Customers,
The last ten weeks have been a monumental rollercoaster ride of despair and hope, of courage and resolve, and of inventiveness and ingenuity. I want to thank you for your patience and loyalty during this time, and I want to make certain our employees know when I use words like hope, courage, resolve and ingenuity, I’m thinking of them; their efforts, their determination, and their dedication to you.


Helping Small Businesses Through Challenging Times

In this episode, Todd Nagel, President and CEO, talks about how IncredibleBank utilized the Paycheck Protection Program (PPP) to help small businesses get through challenging financial times due to COVID-19.

IncredibleBank and IncredibleBank Foundation Announce Assistance For Small Businesses 

The Federal Home Loan Bank of Chicago (FHLBank) has awarded a $20,000 grant to IncredibleBank through the FHLBank’s COVID-19 Relief Program developed to assist small, local businesses. IncredibleBank, in turn, donated those funds to MCDEVCO for distribution to Marathon County businesses. In addition to the $20,000 grant, IncredibleBank Foundation contributed another $10,000 to MCDEVCO increasing the funding to $30,000. 

This week's question:

Community banks have really stepped up to help small businesses during the pandemic.  How has IncredibleBank helped out local businesses? 

This week's question:

There is a lot unknown about the future. What are you hearing from your customers?

This week's question:

What's happening with the mortgage market?

IncredibleBank Welcomes JoAnn Draeger as Vice President of Business Banking

JoAnn is a highly experienced banking professional with decades of providing exceptional service to clients in the financial services sector. Her experience spans many core competencies in banking including private client services to high net worth individuals and  business owners, retail and mortgage banking, and business banking where she has focused and excelled throughout her career. 

This week's question:

I recently heard about Chill Checking where you get Netflix for students.  What is that all about?

This week's question:

We saw you giving a press conference about IncredibleBank donating money to help local businesses that need relief.  Can you tell us a little more about that?

Never Forgotten Honor Flight 10th Annual Charity Golf Outing

IncredibleBank is proud to be the new sponsor of this great event that provides funding to send our WWII, Korean and Vietnam War veterans to Washington, D.C. to visit the memorials constructed in their honor.
IncredibleBank staff in front of a Feeding America semi

Two hours of volunteer work. Four lanes of cars. Three hundred families.

Community banks are focused on numbers. It’s a part of what we do. At IncredibleBank, our focus on numbers includes those that relate to hunger and hope. 


This week's question:

I heard from a friend of mine that IncredibleBank is one of Wisconsin's largest SBA lenders and ranked in the top 50 SBA lenders in the country.  Can you tell us more?

This week's question:

You must be one of the only banks in the country that sponsors NASCAR drivers.  Tell us why.

This week's question:

As Wisconsin's Banker of the Year, you're obviously hearing a lot about the economy from other bankers and business owners. What are you hearing?


Gary Stroyny Joins Board of Directors

Stroyny has had a long and distinguished career as a business executive and public service volunteer that has spanned nearly 45 years of achievements. 

Wausau Child Care receives free van from IncredibleBank Foundation 

Wausau Child Care, a non-profit organization, was in need of van to help transport food and supplies to their multiple locations throughout Marathon County which include Stewart Avenue, Westside Center, Franklin Center and Cedar Creek Center. 


Volunteering a big part of her life

JoAnn Draeger strives to make a difference for people in her community. 

Read About JoAnn


IncredibleBank Raises $27,610 For Never Forgotten Honor Flight

On Monday, August 17th, golfers and sponsors gathered at Wausau Country Club to pay tribute to our Veterans who valiantly served our country during World War II, the Korean War and the Vietnam War. 

female business owner of a hair salon

How Can I Prepare My Business To Apply For A Loan During The Pandemic? 

If you are one of the thousands of businesses in America impacted by the COVID-19 pandemic, you are likely focused on adapting your business model or some manner of a recovery plan that will help you reestablish yourself, get you back to business, and out of the red. 

Create A COVID Recovery-Focused Business Plan


SBA Visits IncredibleBank Customer, Crystal Finishing

On September 24th, the U.S. Small Business Administration’s Great Lakes Regional Administrator, Rob Scott, visited central Wisconsin small businesses that have benefited from SBA and USDA coronavirus economic relief. Their visit included a tour and listening session of long-time IncredibleBank customer Crystal Finishing Systems located in Schofield, Wisconsin.

IncredibleBank Sponsors Derek Kraus at Bristol Motor Speedway


Derek Kraus had an up and down night on the high banks of Bristol Motor Speedway in the NASCAR Gander RV & Outdoors Truck Series competition on Thursday. 

IncredibleBank Foundation Donates $100,000 To Tomahawk’s Hatchet Pride Project


Hatchet Pride is an important project that will encourage strong academics, teamwork, self-esteem and healthy lifestyles among Tomahawk students.

Read About Hatchet Pride

IncredibleBank Announces $15,000 Target Impact Fund Grant From The Federal Home Loan Bank of Chicago


IncredibleBank has announced that three organizations will each receive a $5,000 grant. The organizations are the YWCA of Wausau, Feeding Our Rural Kids (FORK) in Eagle River, and the Tomahawk Area Interfaith Volunteers of Tomahawk, WI. 

Webinar Series: Employee Engagement Communication During COVID

Join us for this webinar to learn about employee engagement during the COVID-19 pandemic.  Stephanie Perkins, VP of People, at IncredibleBank will talk about why engagement matters, what engagement looks like, and how to develop an action plan for your business.

Protecting Your Business From Cyber Attacks Webinar

Held Tuesday, November 17th, 2020
11:00 - 12:00 CST

 Jennifer Zurfluh, Cyber Risk Manager, at IncredibleBank will walk you through the most common types of attacks your business might see, the various regulations that might not be enough to protect you, and 10 easy to implement security practices that will help protect your business.

IncredibleBank announces the sale of its insurance subsidiary, IB Insurance.


IncredibleBank has announced the sale of their insurance subsidiary, IB Insurance to Compass Insurance Services with offices in Kronenwetter, Wausau and Stevens Point, Wisconsin. The sale was finalized on Saturday, December 12.

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Surgical Associates Started Something Incredible

Surgical Associates, headquartered in Wausau, WI, is a multi-disciplinary team of 16 surgeons and more than 70 highly trained staff that operate in central and northern Wisconsin and Michigan’s Upper Peninsula. 

Listen to Dr. Ben Herdrich, of Surgical Associates, S.C., explain the balance, the challenges, the desire to plan, but the reality of planning, all the while opening a “big-city” MedSpa in a central Wisconsin town of 38,000 people. 

Their Story

How To Harness Intelligence Recorded Webinar

Held: Jan 19, 2021 
Stephanie Perkins, VP of People, at IncredibleBank presented a webinar on  emotional intelligence and how individuals and teams can use it to improve work performance and job satisfaction.  

The New Face of Mobile: Yes, It Should Have a Face

Kathy Strasser, Chief Operating Officer of IncredibleBank

Learn how marrying people with technology to deliver incredible customer service stands at the forefront for IncredibleBank, and how mobile banking has made a positive impact on the relationship between customer and bank.

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GoBankingRates Gives IncredibleBank A High Rating

Incredible Bank’s breadth of products and competitive CD rates make it a worthy contender for your banking business. In fact, GOBankingRates rated Incredible Bank one of the Best Online Banks of 2021 as well as one of the Best CD Accounts of 2021, in its yearly rankings.

Women in Fintech: An Interview With Kathy Strasser

Chief Operating Officer
Chief Information Offices


Charlotte Burgess of Finovate interviewed Kathy Strasser about her experiences in and thoughts on the fintech industry today.

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IncredibleBank Foundation announces $20,000 donation to Keep Area Teens Safe (KATS) organization.

Dr. Mary Jo Freeman, President of the KATS’ Board of Directors stated, “ We are grateful to IncredibleBank Foundation for their $20,000 donation to our program. This contribution will go a long way in advancing our goal of keeping teens off the street to decrease the risk for trafficking or drug addiction, and to offer the services they need to succeed.  

IncredibleBank Foundation Announces Highlights Of Contributions To The Minocqua/Eagle River Area.

Over the last five years, IncredibleBank Foundation and IncredibleBank employees and owners have donated nearly $1,250,000 to the Minocqua/Eagle River community.

Red Flags and Red Herrings

How to Thwart Phishing Attacks and Cyber Strikes
Hackers, bad actors and cyber criminals are all around us; in fact, they’re making our business and personal lives miserable. The good news is there are precautions and preventative measures we can take to minimize this risk of their horrible actions.

Credit Card Processing In Uncertain Times

Learn how to expand contactless and web-based payments, why proactive service and support is important to your business, and future changes to the payment industry in our latest webinar.

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IncredibleBank Foundation announces $100,000 gift to Community Partners Campus in Wausau

The Community Partners Campus allows member non-profit organizations to focus on their mission of serving the community rather than managing day to day business challenges such as office space and technology. 

Read About The Gift


Sam Golbach Joins IncredibleBank as New Vice President of Information Technology

Golbach is a highly experienced technology and business leader having served for decades in top management positions in the financial services sector. Most recently, Golbach served as Director of Product Management for Deluxe Corporation and prior to that held senior management positions at Wausau Financial Systems.

Leslie Osman Joins IncredibleBank as New Director of Marketing

Osman is a highly experienced marketing executive and business leader having served for more than a decade in top management positions in the financial and insurance services sector. Most recently, Osman served as Vice President–Marketing at Park Bank in Madison, WI where she led the bank’s marketing team.

Derek Kraus Finishes 15th at Richmond Raceway

Kraus battled all day and scored himself a top 15 finish at Richmond Raceway.

Derek Kraus Competes at Kansas Motor Speedway

Derek Kraus drove the No. 19 IncredibleBank-sponsored Toyota Tundra hard at Kansas Motor Speedway, battling for position all day.

Matthew Gemaehlich Joins IncredibleBank As New Loans Services Manager

In his new position, Gemaehlich will hold responsibilities for planning and directing IncredibleBank’s post-servicing activities for mortgage, consumer and business loans through the entire lending process from booking to payoff.

IncredibleBank Announces New Home Loan Processing Manager.

Janene Ball Joins IncredibleBank In New Role.

In her new position, Janene will be responsible for planning and directing IncredibleBank’s home loan processing activities which includes overseeing operational risk and regulatory compliance.

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5 Reasons To Open A Business Credit Card

Easily separate your expenses, save money while you earn, and set payment controls are just a few of the reasons you should open an IncredibleBank business credit card.


How To Avoid Account Takeover Fraud

Learn how you can be proactive to protect yourself against fraud attacks, and how to react when you are targeted by fraudsters.